Scope of Support

Vismika Tech provides technical, operational, and system support for its platforms and services as per applicable Agreements and SLAs.

Standard Support Hours:

Monday to Friday, 9:00 AM – 6:00 PM (Indian Standard Time)

Critical Support:

24×7 support for Severity-1 incidents only.

3. Support Channels

Support may be provided via email, ticketing systems, portals, dashboards, phone, or other electronic means.

4. Incident Records

All support requests, tickets, logs, and communications constitute valid records under the IT Act and may be used for resolution, audits, and dispute handling.

5. Exclusions

Support excludes issues caused by unauthorized modifications, third-party failures, client-side misconfigurations, or force majeure events.

6. Termination of Support

Support services terminate upon contract expiry, non-payment, misuse, or legal directives.

7. Disputes

Support-related disputes are subject to the arbitration and governing law provisions of the Terms & Conditions.